Refund Policy

This Refund Policy explains cancellations, billing cycles, and refunds for RasoiOS subscription plans. It supplements our Terms & Conditions.

Subscriptions may be purchased through:

• Razorpay — website, owner portal, or in-app web checkout (INR);
• Google Play — in-app subscriptions on Android where offered;
• Apple App Store — in-app subscriptions on iOS where offered.

Refund rules for platform-billed subscriptions are also governed by Google Play and Apple policies.

Subscriptions are billed in advance on a monthly, quarterly, or annual basis unless stated otherwise. Your payment method is charged at the start of each period unless you cancel before renewal.

Fees are quoted in Indian Rupees (INR) for Razorpay purchases unless otherwise shown at checkout.

Cancel anytime by:

• RasoiOS app or owner portal billing settings (Razorpay subscriptions);
• Google Play → Payments & subscriptions → Subscriptions (Google Play subscriptions);
• Apple Settings → [Your Name] → Subscriptions (Apple subscriptions);
• Emailing rasoios.team@gmail.com from your registered account email.

Cancellation stops future renewals. Access continues until the end of the current paid period unless we agree otherwise in writing.

Subscription fees are generally non-refundable once a billing period has started, including partial-period usage or unused time.

Refunds may be issued when:

• Required by applicable consumer protection law in India or your jurisdiction;
• Duplicate charges or verified billing errors by RasoiOS;
• Charges after confirmed cancellation due to a technical fault on our side;
• Google Play or Apple grants a refund under their respective policies;
• Explicitly approved in writing by RasoiOS support.

Cancel before a free trial converts to paid to avoid charges. If you do not cancel, your selected plan may be charged automatically according to terms shown at sign-up.

Contact rasoios.team@gmail.com before initiating a chargeback so we can investigate. Unauthorized chargebacks may result in account suspension. Platform-billed subscriptions should be disputed through Google Play or Apple where applicable.

Approved Razorpay refunds are processed to the original payment method within 7–14 business days. Google Play and Apple refund timelines are determined by those platforms. RasoiOS is not responsible for delays caused by banks or payment networks.

Billing questions: rasoios.team@gmail.com — include registered email, business name, invoice or transaction reference, and request details.